Shipping policy
Delivery & Shipping Policy
Express Coffee (Huntingdon) Ltd trading as Amici Coffee Last updated: 7 October 2026
1. Where we deliver
We deliver to addresses in mainland UK only. We don't currently deliver to the Republic of Ireland or internationally. Deliveries to the Scottish Highlands, the Islands and some remote Scottish postcodes may take longer or carry a surcharge. Any surcharge is shown at checkout before you pay.
2. How your order is sent: one order, sometimes several parcels
Our coffee is roasted to order by our specialist roasting partner. Our coffee machines, grinders, brewing kit and accessories are sent directly from our UK suppliers and distributor. This means:
- an order with items from different suppliers may arrive in separate parcels, on different days and with different couriers;
- you'll receive a dispatch email, with tracking where it's available, for each parcel;
- you only pay the delivery charges shown at checkout. There are no extra charges later.
3. Delivery charges
Delivery is calculated per delivery group and shown in full at checkout before you pay. If your basket contains items from more than one group, the charge for each group is added together, and checkout shows the total.
| Delivery group | Typical items | Charge | Free delivery |
|---|---|---|---|
| Coffee | Coffee beans, ground coffee and coffee bundles | £4.00 | Free on coffee orders of £30 or more |
| Brewing equipment & accessories | AeroPress, filter papers, scales, grinders, etc. | £8.50 | Free on equipment orders of £120 or more |
| Coffee machines | Sage espresso machines | Free | Free UK delivery on all coffee machines |
| Amici clothing & merchandise | T-shirts, hoodies, caps and other printed items (made to order by our print partner) | £4.59–£7.29 flat rate, shown at checkout | Not included |
All prices include VAT. Any delivery charge for an item is also shown on the product page or in the basket before checkout.
4. Dispatch and delivery times
Dispatch times are counted in working days (Monday to Friday, excluding UK bank holidays), from when we receive your order and payment.
| Item type | Dispatched within | Typical delivery after dispatch |
|---|---|---|
| Our coffee (roasted to order) | 1–2 working days | 1–3 working days |
| Brewing equipment & accessories (sent direct from our UK suppliers) | 1–3 working days | 1–3 working days |
| Coffee machines (sent direct from our UK distributor) | 1–3 working days | 1–3 working days |
If an item has a longer lead time or is on pre-order, the product page will say so. Times are estimates, not guarantees. Unless we've agreed a different date with you, we'll deliver without undue delay and in any event within 30 days of your order. If we can't, we'll tell you, and you can cancel for a full refund.
We and our suppliers use trusted UK couriers, with tracking where available.
5. Subscriptions
Subscription orders are dispatched on your scheduled delivery date. The same coffee delivery rule applies to each subscription delivery: free when the delivery totals £30 or more after your subscription discount, otherwise £4.
6. Receiving your order
- Please check your delivery address carefully. If a parcel is returned to us because the address was wrong or incomplete, or because it wasn't collected from a depot, we'll contact you to arrange redelivery. Redelivery may cost extra, or we'll refund you, less the original delivery charge.
- Responsibility for the goods passes to you when they're delivered to you or to someone you nominate, including a safe place or neighbour you've chosen.
- Coffee machines and large items may need a signature.
7. Late, missing or damaged parcels
- Late: if your tracking hasn't updated or your parcel hasn't arrived within the expected time, email us at sales@amicicoffee.co.uk and we'll chase the courier or supplier.
- Missing: if tracking shows "delivered" but you can't find the parcel, check with neighbours and any safe place first, then contact us. Until the goods reach you they're our responsibility, so we'll investigate with the courier and send a replacement or refund you if they're lost.
- Damaged: please tell us as soon as possible, ideally with photos of the item and the packaging, so we can claim from the courier. Your rights under the Consumer Rights Act 2015 are not affected. See our Returns & Refund Policy.
8. Collection
Online orders are delivery only; we don't offer collection. Our cafés keep a small range of 250g beans and espresso-ground coffee, but every online order is roasted to order so it reaches you as fresh as possible.
9. Contact
Email sales@amicicoffee.co.uk with your order number.