Returns & Refund Policy

Express Coffee (Huntingdon) Ltd trading as Amici Coffee Last updated: 7 October 2026

This policy explains how to cancel an order, return an item and get a refund, and what to do if something arrives faulty or damaged. It applies to orders placed through www.amicicoffee.co.uk by consumers in the UK. Nothing in this policy affects your statutory rights.

1. Who we are

Amici Coffee is the trading name of Express Coffee (Huntingdon) Ltd, a company registered in England and Wales (company number 11055188). Registered office: Amici Coffee, Girtford Bridge, Sandy, Bedfordshire, SG19 1NA.

Email: sales@amicicoffee.co.uk

2. Our returns period: 14 days

You have 14 days to change your mind about an order. The same 14-day period applies to everything we sell, including coffee, equipment, coffee machines, accessories and merchandise. The exceptions are listed in section 4.

3. Changing your mind (your right to cancel)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can cancel your order for any reason within 14 days.

• When the 14 days start. The period ends 14 days after the day you, or someone you nominate, receive the goods. If your order arrives in more than one parcel (common because many items are sent directly by our specialist suppliers), the 14 days run from the day you receive the last item in the order. You can also cancel any time after placing the order and before it arrives.
• How to cancel. Email sales@amicicoffee.co.uk with your order number and the items you want to cancel, or use the model cancellation form at the end of this policy. You don't have to give a reason, and you don't have to use the form.
• Sending the item back. Once you've told us, you have a further 14 days to send the item back. Unless we tell you otherwise when you contact us, return it to: Amici Coffee, Girtford Bridge, Sandy, Bedfordshire, SG19 1NA.
• Return postage. Unless the item is faulty or we sent you the wrong thing, you pay the cost of returning it. Most items can be returned by normal post. Coffee machines and other large items can't go by normal post and need a courier. We'll tell you the return cost before you send the item. As a guide, returning a coffee machine by courier typically costs about £20–£40 within mainland UK. We recommend a tracked service with proof of postage, because the item is your responsibility until it reaches us.
• Condition of returned items. You may handle and inspect an item in the way you would in a shop, so you can check what it is, what features it has and how it works. You don't need to keep it sealed or unregistered. Please take reasonable care of it, return it with all parts and accessories, and use the original packaging if you still have it. If an item has been used or handled more than was needed to inspect it, we may reduce your refund to reflect its loss in value. For a coffee machine, that would mean it has been used to brew with coffee or water, for example. In the worst case the reduction can be up to the full price.

Your refund

• We refund you within 14 days of receiving the item back, or of you giving us proof that you've returned it, whichever is sooner. If you cancel before we've dispatched anything, we refund you within 14 days of you telling us.
• If you cancel the whole order, we also refund what you paid for standard delivery. If you chose a more expensive delivery option, we refund only the cost of our cheapest standard option. If you return only part of an order, we refund delivery only where that part had its own delivery charge.
• Refunds go back to your original payment method. We don't charge any fee for processing a return.
• If the item came with a free gift or promotional item, such as free coffee with a coffee machine, please return the gift too if it's unopened. If it's been opened or used, we may deduct its normal selling price from your refund.

4. Items you can't return just because you've changed your mind

The law sets out some exceptions to the right to cancel. These apply to:

1. Coffee, tea and other food and drink once the sealed bag or packaging has been opened. For health-protection and hygiene reasons we can't resell these. Unopened, sealed bags of whole-bean coffee can be returned within the 14-day period described in section 3.
2. Items made to your specification or clearly personalised, including coffee ground to your chosen grind, which is roasted and ground to order for you, and engraved or custom-printed items. Ground coffee can't be returned unless it's faulty.
3. Sealed hygiene items that have been unsealed after delivery, where they are not suitable for return for health-protection or hygiene reasons.

These exceptions don't affect your rights if an item is faulty, damaged, not as described, or not what you ordered. See section 5.

5. Faulty, damaged or incorrect items

Your rights under the Consumer Rights Act 2015 apply to everything we sell, including opened coffee. Goods must be of satisfactory quality, fit for purpose and as described.

• Up to 30 days after delivery: if an item is faulty, you can reject it and get a full refund.
• After 30 days, or if you'd prefer: we'll repair or replace the item. If a repair or replacement isn't possible or doesn't fix the problem, you can ask for a price reduction or a refund. A refund after the first 6 months may be reduced to reflect the use you've had.
• Within 6 months of delivery, a fault is presumed to have been there when you received the item unless we can show otherwise. After 6 months, you may need to show that it was. You can make a claim for up to 6 years in England, Wales and Northern Ireland, or 5 years in Scotland.
• If you report a fault: email sales@amicicoffee.co.uk with your order number, a short description and, where possible, photos. Please contact us as soon as you can, especially for parcels damaged in transit, because we can then claim from the courier and sort things out faster. Reporting late doesn't remove your legal rights. We'll arrange collection or reimburse your reasonable return costs for faulty or incorrect items.
• Coffee: if a bag arrives damaged, is not what you ordered, or isn't of satisfactory quality, we'll replace it or refund you.

Coffee machines and equipment with a manufacturer's warranty

Many machines and grinders, including Sage appliances, come with a manufacturer's guarantee. We are an authorised Sage retailer, and Sage machines are dispatched direct from our UK distributor. The manufacturer's warranty applies. You can claim under the manufacturer's guarantee if you wish, and it is in addition to your legal rights. If an item we sold you is faulty, your legal rights are against us as the seller. Contact us and we'll help, whether that means dealing with it ourselves or helping you claim from the manufacturer.

6. Subscriptions

• Cancelling the subscription itself: you can skip, pause or cancel at any time from your account. See our Subscription Policy.
• Your first delivery: the 14-day right to cancel described in section 3 applies from the day you receive your first delivery.
• Later deliveries: the same rules as any other coffee apply. Unopened bags can be returned within 14 days of delivery, and our faulty-goods promise in section 5 always applies.

7. Wholesale and business customers

This policy is for consumers. Trade and wholesale orders are covered by our separate Trade & Wholesale Terms, available on request from sales@amicicoffee.co.uk.

8. Questions or complaints

Email sales@amicicoffee.co.uk and we'll reply within 24 hours. If we can't resolve a complaint, you can contact Citizens Advice consumer service (0808 223 1133, citizensadvice.org.uk). For Scotland, contact Advice Direct Scotland.

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Model cancellation form

(Fill in and return this form only if you want to cancel. You can also simply email us.)

To: Express Coffee (Huntingdon) Ltd trading as Amici Coffee, Girtford Bridge, Sandy, Bedfordshire, SG19 1NA. Email: sales@amicicoffee.co.uk

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

• Ordered on / received on:
• Order number:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is sent on paper):
• Date: